Ticket dont display html

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Ticket dont display html

androponia
Hello, i am little new in RT, my ticket is not displaying html messages.

I have RT 4.2 version.

can someone help me?

Thanks.
Andrea Caputto
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Re: Ticket dont display html

Matt Zagrabelny
On Thu, Aug 20, 2015 at 8:50 AM, androponia <[hidden email]> wrote:
> Hello, i am little new in RT, my ticket is not displaying html messages.
>
> I have RT 4.2 version.
>
> can someone help me?

Are you receiving HTML emails?

-m
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Re: Ticket dont display html

androponia
No, when i put a comment , and have html format, it don't show as it is, the images never work.
Andrea Caputto
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Re: Ticket dont display html

Matt Zagrabelny
On Thu, Aug 20, 2015 at 8:57 AM, androponia <[hidden email]> wrote:
> No, when i put a comment , and have html format, it don't show as it is, the
> images never work.

Are you sure that your scrips are sending HTML mail? That is, you'll
need to check the templates.

-m
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Re: Ticket dont display html

androponia
I dont really know, how i check that?
Andrea Caputto
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Re: Ticket dont display html

Matt Zagrabelny
On Thu, Aug 20, 2015 at 9:04 AM, androponia <[hidden email]> wrote:
> I dont really know, how i check that?

Admin -> Global -> Scrips

Look at a scrip you are expecting to fire and note the template. Then go to:

Admin -> Global -> Templates

and see if is an HTML template. Its contents will have:

Content-Type: text/html

in the header portion.

Note that if a scrip fires for a given queue and you have a queue
templates with the same name as a global template, the queue template
will override the global templates for the referenced scrip.

-m
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Re: Ticket dont display html

androponia
What i got in my menu is this:

Andrea Caputto
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Re: Ticket dont display html

Matt Zagrabelny
On Thu, Aug 20, 2015 at 9:21 AM, androponia <[hidden email]> wrote:
> What i got in my menu is this:
>
> <http://requesttracker.8502.n7.nabble.com/file/n60487/Sin_t%C3%ADtulo.png>

That is not helpful.

Your scrips will be located some place like:

https://yoursite.domain/Admin/Global/Scrips.html

-m