1. I would like to restrict certain user to only view in Search field( in upper right corner) but at the same time to not have ability to administrate(not having Admincc role) tickets which are defined by it's organization(department) name ? Such department name Requestor enters in Mandatory Custom field when filing for problem
2. Can I as root restrict in Search Criteria in Query Builder same Criteria for some user so that when user uses it's query Builder that some of criteria is disabled to include in query?