No mailgate tickets on new 4.18 install

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No mailgate tickets on new 4.18 install

martinm
Debian Squeeze, Postgres 8.4.

Had v3.8 running ok until something odd happened last night. v4.2 was not going to install without a big fight, so installed 4.18 (which only put a struggle :) ).

I'm not getting any tickets via email though.

entry in aliases, mail has been restarted:

support:         "|/opt/rt4/bin/rt-mailgate --queue support --action correspond --url http://helpdesk.myurl.com/rt"
support-comment: "|/opt/rt4/bin/rt-mailgate --queue support --action comment --url http://helpdesk.myurl.com/rt"

These worked fine with /opt/rt3 - what have I missed? Is there a config option somewhere?
My /RT_SiteConfig.pm is empty.

Thanks.
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Re: No mailgate tickets on new 4.18 install

martinm
The message finally bounced with this message:

<tsupport@myurl.com>: temporary failure. Command output: An Error Occurred
    =================  403 Forbidden



Is this an apache config issue or something else?
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Re: No mailgate tickets on new 4.18 install

Kevin Falcone-2
On Sun, Dec 08, 2013 at 03:02:17AM -0800, martinm wrote:
> The message finally bounced with this message:
>
> *<[hidden email]>: temporary failure. Command output: An Error Occurred
>     =================  403 Forbidden*
> Is this an apache config issue or something else?

Have you looked in your apache logs?

If you searched the mailing lists for rt-mailgate and 403, you'd see
that I normally reply that this sounds like you're telling rt-mailgate
to connect via http while apache forces https and you need to tell
rt-mailgate to use https (or allow rt-mailgate another connection
option).

-kevin

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SOLVED Re: No mailgate tickets on new 4.18 install

martinm
I had a Linux expert have a look - there were a couple of directories missing and a couple of other small conf issues. All working now, thanks.