Forwarding Entire Ticket Fails to forward

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Forwarding Entire Ticket Fails to forward

daniel.moore
Hello,

I am trying to Forward an Entire ticket with all of the Transactions and histories.

When we Click on Actions > Forward > (Enter our information and press Forward Message and Return)

We see the "Message Recorded" at the top and then the transaction in the history but the email doesn't send and neither does it show a message about an email sending.

I can send emails when I am forwarding a specific section of the history within the same ticket. I have looked at scripts and templates but I don't see anything that would make sense. I thought at first it was the Fetchmail program I am using but that didn't make sense either.

This is what I see in the error log

Use of uninitialized value in eval "string" at /opt/rt4/sbin/../lib/RT/Action/UserDefined.pm line 63. (/opt/rt4/sbin/../lib/RT/Action/UserDefined.pm:63)


Any help on this would be greatly appreciated.